ALERT!  As your local water and wastewater service provider, the health and safety of the public we serve is of critical importance to us.  Our Customer Service team and website remain open and ready to serve you. Amid ongoing concerns about the coronavirus (COVID-19) and following the governor’s guidance to avoid or slow the spread of the disease, we are already poised to provide you best-in-class service during this period of recommended social distancing through our online services. Payments can be made online, by phone or placed in the payment drop box at our office location. Water quality and water service remain unaffected. Click here for details regarding our online services as well as payment options and resources.

Americans can continue to use and drink water from their tap as usual. The U.S. has strong regulations that require treatment at public water systems to remove/kill pathogens, including viruses like Coronavirus. The risk of contamination to tap water is low per World Health Organization (WHO). For more information visit the EPA Coronavirus website: epa.gov/coronavirus

Customers can expect no disruption of service associated with the Coronavirus. The Valley Center Municipal Water District Board and staff are committed to providing safe and reliable water and wastewater services to meet your public health and safety needs during this difficult period.

Phone Scams and Water Utility Impersonators

Please be aware that individuals may try to impersonate Valley Center Municipal Water District staff in person or over the phone. Be advised that our staff does not solicit credit card or any personal information by phone. The District will not demand immediate payment of your water bill by credit card over the phone. Beware as this is a tactic used by phone scams. If you are unsure whether a call you receive is legitimate, please do not provide any credit card information or personal information.

All of our employees carry a district employee badge, wear a district issued uniform and drive trucks with a district logo so they can be easily identified as Valley Center Municipal Water District employees. If you suspect an impersonator is near your home, please call local law enforcement immediately.

To verify the authenticity of anyone claiming to be a representative of Valley Center Municipal Water District, customers are encourage to ask for proper identification or call the office at 760-735-4500.


Click on the graphic above for information
about water conservation requirements